Good to know

Orders are dispatched from our Hangzhou studio within 2 business days. Delivery times depend on your location:

• China: 2–4 business days
• Asia & Southeast Asia: 5–8 business days
• Europe & North America: 8–14 business days
• Rest of world: 12–20 business days

All shipments are tracked and insured. You will receive a tracking link by email once your order leaves the studio.

Yes — complimentary tracked shipping worldwide on orders over $80. Under $80, a flat rate of $12 applies at checkout.

Prices shown do not include import duties or local taxes. These may apply depending on your country's regulations and are the responsibility of the recipient. We recommend checking with your local customs office if you are unsure.

Unfortunately we cannot ship to PO boxes or APO/FPO addresses, as our courier requires a physical address and signature on delivery.

We want you to love your piece. If it is not quite right, you may return unworn items in their original packaging within 14 days of delivery for a full refund. Return shipping is free for orders within China; international returns are at the customer's expense.

Sale items and made-to-order bridal pieces are final sale and cannot be returned.

Email us at hello@roveeheadwear.store with your order number and the item you wish to return. We will reply with a return form and instructions within 1 business day.

Yes — exchanges for a different colour or style of the same value are welcome, subject to stock availability. Email us and we will arrange it.

Every piece is inspected before it leaves the studio, but if yours arrives damaged, please email us within 48 hours of delivery with a photo. We will replace it free of charge, including return shipping.

• Spot clean only with a damp, soft cloth — do not machine wash.
• Iron on the lowest silk setting, from the reverse side only.
• Store in the cotton pouch provided, away from direct sunlight.
• Avoid contact with perfume, hairspray and water, as these can mark the silk.

Velvet can be gently steamed to remove creases — hold the steamer at least 15 cm away and never press directly. Brush lightly with a soft clothes brush to restore the pile. Store flat or on a padded hanger.

• Pearls are porous — wipe gently with a soft, dry cloth after each wear.
• Never soak pearls in water or use jewellery cleaner.
• Brass will develop a warm patina over time, which is normal and beautiful.
• To restore shine, buff lightly with a jewellery polishing cloth.

Store each piece separately in its cotton pouch to prevent scratching and tangling. Keep away from direct sunlight and humidity. Clips and barrettes should be stored flat to avoid bending.

Most of our headbands and wraps are one size, with a flexible inner structure that adapts to most head shapes. Clips and barrettes work for both fine and thick hair. If a piece has specific sizing, it is noted on the product page.

Yes — every order arrives in a reusable cotton pouch inside a branded box. If you would like a handwritten gift note, add your message at checkout and we will include it at no extra cost.

We work with a small number of select stockists. If you are interested in carrying Rovee Headwear, please email us at studio@roveeheadwear.store with your store details.

We take a limited number of custom bridal commissions each season. Please allow 6–8 weeks for made-to-order pieces. Email us with your wedding date and inspiration to check availability.

We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay and PayPal. All transactions are secured by Shopify Payments.